Privacy Policy
Last Updated: June 27, 2026
Introduction
At The Reserve at Pasadena Assisted Living & Memory Care, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, schedule a tour, or interact with our community.
By using our website or providing your personal information, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Complete a contact form
- Request information about our community
- Schedule a personal tour
- Subscribe to newsletters or updates
- Contact us by phone or email
- Apply for employment opportunities
The information collected may include:
- Full Name
- Email Address
- Phone Number
- Mailing Address
- Information regarding your interest in our community
- Any additional information you voluntarily provide
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:
- IP Address
- Browser Type
- Device Information
- Pages Visited
- Referring Website
- Date and Time of Visit
- Website Usage Statistics
We may use cookies and similar technologies to improve website performance, analyze visitor behavior, and enhance your browsing experience.
Most web browsers allow you to control or disable cookies through your browser settings.
How We Use Your Information
We use the information we collect to:
- Respond to your questions and inquiries
- Schedule community tours
- Provide information about our assisted living and memory care services
- Communicate regarding your requests
- Improve our website and visitor experience
- Analyze website performance
- Send newsletters and community updates if you choose to receive them
- Comply with applicable legal requirements
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our communications.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third-party service providers who help us operate our website and provide services, including:
- Website Hosting
- Email Communications
- Marketing Services
- Website Analytics
- Customer Relationship Management
These providers may only use your information to perform services on our behalf and are required to safeguard your information.
We may also disclose information when required by law or when necessary to protect the safety, rights, property, residents, visitors, employees, or operations of The Reserve at Pasadena.
SMS Communications
If you provide your mobile phone number and choose to receive text messages, you consent to receive SMS communications regarding:
- Tour confirmations
- Appointment reminders
- Responses to inquiries
- Community updates
- Requested information
Message frequency may vary. Standard message and data rates may apply depending on your wireless carrier.
You may opt out at any time by replying STOP to any text message.
For assistance, reply HELP or contact us directly.
We do not share mobile phone numbers with third parties or affiliates for marketing or promotional purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of transmitting information over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Children’s Privacy
Our website is intended for adults seeking information about senior living services.
We do not knowingly collect personal information from children under the age of 13. If we learn that such information has been collected, we will promptly remove it from our records.
Third-Party Websites
Our website may contain links to third-party websites for your convenience.
We are not responsible for the content, privacy policies, security, or practices of any third-party websites. We encourage you to review their privacy policies before providing personal information.
Your Privacy Rights
Depending on applicable state or federal laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent for marketing communications
To exercise any of these rights, please contact us using the information provided below.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs.
Any revisions will be posted on this page along with a revised “Last Updated” date.
Your continued use of our website after updates are posted constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or how The Reserve at Pasadena handles your personal information, please contact us.
The Reserve at Pasadena Assisted Living & Memory Care
4004 Vista Road
Pasadena, TX 77504
Phone: (713) 424-4597
Email: marketing@reserveatpasadena.com
We are committed to protecting your privacy and ensuring your personal information is handled responsibly, securely, and in accordance with applicable laws.